Empowering Employees and Communities

For us, organizational resilience is achieved through offering fair and progressive working conditions and building on a diverse and well-trained workforce. To foster our organizational resilience, we aim to empower our employees and ensure they are able to meet the challenges of changing requirements they face in their everyday work. We have defined a set of guiding principles to ensure that employees feel valued and have opportunities to grow and learn.

Our International Training & Development Policy describes our approach toward training and development of all employees. In 2023 we achieved a value of 22.3 hours of training per employee, which shows the success of our contentious engagement to increase the competencies of our employees.

Employee Satisfaction Survey

At the end of 2021, we conducted our first-ever employee satisfaction and engagement survey, in which 595 employees participated. Given the many changes in our organization in recent years, as well as in the way we now work due to the pandemic, we wanted to hear employee feedback and understand satisfaction levels on a range of topics to identify opportunities for improvement.

The results of the survey were communi¬cated to our employees. The overall satisfac¬tion was rated 2.94 (on a scale of 1 being very satisfied, 3 okay and 5 very dissatisfied). Work Environment, Relation¬ship with Colleagues and Leadership were rated positively by the employees globally.

We see opportunities for improvement in the areas of Communication, Organization & Structure and Corporate Culture. A global action plan was approved by the executive team, and management teams were asked to develop an action plan for key country-specific areas for improvement.

We take these results seriously and are working on solutions to improve the satisfaction of our employees.